Use the DiSC® Customer Service Action Planner to identify a customer's DiSC® behavioral style and develop appropriate responses to better meet their needs. Sold as set of 10.
Then, use the information to:
increase customer satisfaction
address customer concerns
create a successful service plan
gain customer loyalty

To view a DiSC® Action Planner E-brochure....Click here!

These handy reference guides help people identify their colleagues' DiSC^® styles and common behavioral patterns. The guides provide interaction strategies for each style, so participants learn the best methods for communicating with their peers. After the training session ends, participants keep the guide and use it as a reference in their work lives.

The Personal Listening Profile Facilitator Report gives you a heads-up on group dynamics by showing you how group members use each listening approach. At a glance, you'll see the similarities and differences within your group that can lead to miscommunication. You'll also be able to identify those individuals whose scores fall outside of group averages and who may feel isolated or alienated by the dominant group culture.




To view a Sample Personal Listening Profile®....Click here!
To view the Personal Listening Profile® eBrochure....Click here!

Overcoming Communication Barriers
Organizations have always known that success depends on people communicating effectively, contributing not only to the bottom line but to a positive performance environment. Successful organizations also know that good communication is not just about speaking well. It's about the quality of the connection between the senders and the receivers of the message. The strongest influence on the quality and outcome of all communications is the ability to listen effectively. Only by listening effectively can you respond appropriately. The Personal Listening Profile^®helps individuals understand how to listen more effectively in a variety of situations. It is useful in many applications, including customer service, presentation skills, conflict resolution, and team building.
To view a Sample Personal Listening Profile® Report...Click here!
To view the Personal Listening Profile® eBrochure....Click here!

Good communication is one of the most valued skills in the workplace. And effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization. The Personal Listening Profile® helps people become active, purposeful listeners in a wide variety of situations for more productive communication.


To view the Personal Listening Profile® eBrochure....Click here!