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Outstanding Customer Service

Provide outstanding customer satisfaction and service by identifying your customers’ preferred approach to communication and problem solving
 
 
Customer Service Training and Development Subscription (Online Course)
The individual Customer Service representative today holds extraordinary influence over the consumer's entire relationship with a company. Maximizing the positive response potential for each Customer Service employee makes the difference between customer dissatisfaction, and customer delight. And maximizing the positive influence of Customer Service professionals is what CRKInteractive is all about.
 
Your Price: $159.00 Quantity  
 
DiSC® Classic 2.0 - Online

DiSC® Classic 2.0 answers the growing demand for an online DiSC® assessment with a personalized narrative report. The DiSC® Classic 2.0 report adds an informal, conversational style that clarifies all the elements of the original instrument. Plus, you'll get an expanded narrative that brings the much-used Intensity Index to life. 

 

  
To view a sample of the DiSC® Classic 2.0 Report.....Click here!
To view the DiSC Classic® ebrochure.....Click here!

 

 

 

 

 
Your Price: $31.00 Quantity  
 
DiSC® Classic - Paper

Set the Standard for Self-Understanding
DiSC® Dimensions of Behavior provide a nonjudgmental language for exploring behavioral issues across four primary dimensions:

  • Dominance: Direct and Decisive. D’s are strong-willed, strong-minded people who like accepting challenges, taking action, and getting immediate results.
  • Influence: Optimistic and Outgoing. i’s are “people people” who like participating on teams, sharing ideas, and energizing and entertaining others.
  • Steadiness: Sympathetic and Cooperative. S’s are helpful people who like working behind the scenes, performing in consistent and predictable ways, and being good listeners.
  • Conscientiousness: Concerned and Correct. C’s are sticklers for quality and like planning ahead, employing systematic approaches, and re-checking for accuracy.

 To view the DiSC Classic® ebrochure.....Click here!

 
Your Price: $20.50 Quantity  
 
DiSC® Classic 2 Plus - online
A new expanded DiSC® report - This report combines the DiSC® Classic 2 narrative report with the power of the supplemental reports that are currently available with the DiSC® PPSS report. This new ‘Plus’ report allows you to print the narrative report and up to six supplemental reports for a one time 20 credit charge.

Strategies for Creating a Positive Relationship This report describes how to establish a relationship with the respondent that is based upon trust and mutual respect.
Relating to People and the Environment This report explains how the respondent interacts with peers and interprets his or her environment.
Strategies for Managing This report looks at ways in which people can most effectively manage the respondent.
Approach to Managing Others This report analyzes the respondent’s management style and behavior toward subordinates.
Strategies for Sales Management This report examines the methods that people can best use to manage the respondent in a sales environment.
Approach to Selling This report describes how the respondent performs essential steps in the sales process.

To view a Sample of the DiSC® Classic 2.0 Online Report with all six supplements....
Click here!
To view the DiSC® Classic 2.0 Plus eBrochure.....Click here!
 
Your Price: $62.00 Quantity  
 
DiSC® Customer Service Action Planner (Paper - Set of 10)

Use the DiSC® Customer Service Action Planner to identify a customer's DiSC® behavioral style and develop appropriate responses to better meet their needs. Sold as set of 10.
Then, use the information to:
increase customer satisfaction
address customer concerns
create a successful service plan
gain customer loyalty

To view a DiSC® Action Planner E-brochure....Click here!

 
Your Price: $72.00 Quantity  
 
DiSC® Customer Service Action Planner - Online

Use the DiSC Customer Service Action Planner to identify a customer's DiSC behavioral style and develop appropriate responses to better meet their needs. 
Then, use the information to:

  • increase customer satisfaction
  • address customer concerns
  • create a successful service plan
  • gain customer loyalty



To veiw a sample DiSC® Customer Service Action Planner....Click here!
To view a DiSC® Action Planner E-brochure....Click here!


 
Your Price: $12.40 Quantity  
 
DiSC® Indra® Group Report - Online

Group Report: The First DiSC® In-Depth Relationship Assessment DiSC® Indra® provides, for the first time, the ability to explore and accurately measure the interrelatedness of different DiSC® styles. Indra is the DiSC® system to use for providing actionable insight into the dynamics of teams and other groups of people.

 
To View a Sample DiSC® Indra® Group Report
Click here!
To view a DiSC® Indra® eBrochure....Click here!   

 
Your Price: $46.50 Quantity  
 
DiSC® Indra® Individual Report - Online

The First DiSC® In-Depth Relationship Assessment DiSC® Indra® provides, for the first time, the ability to explore and accurately measure the interrelatedness of different DiSC® styles. Indra is the DiSC® system to use for providing actionable insight into the dynamics of teams and other groups of people.

 

 


 
To view a Sample DiSC® Indra® Individual Report...
Click here!
To view a DiSC® Indra® eBrochure....Click here!

 
Your Price: $46.50 Quantity  
 
DiSC® PPSS - General Characteristics Report - online

The DiSC® PPSS General Characteristics Report provides an in-depth interpretation of a respondent's DiSC® PPSS profile. It can be used to train and coach respondents in specific application areas, to focus respondents' attention on particular areas of behavior, and to provide DiSC® Classic users with a next step in behavioral understanding. The DiSC® PPSS General Characteristics Report is the required basis for DiSC® PPSS Supplemental and Comparison Reports (see Related Products or Full Description)

   
To view a sample DiSC PPSS General Characteristics Report with all six supplements.. Click here!
To view the DiSC PPSS eBrochure.....Click here! 

 

 
Your Price: $46.50 Quantity  
 
DiSC® PPSS: "Relating to People and the Environment" supplemental report - online

This report is one of six DiSC® PPSS Supplemental Reports which are included in the DiSC ®Classic 2 Plus or are available with the DiSC® PPSS General Characteristics Assessment.  It can not be purchased stand-alone.
This report explains how the respondent interacts with peers and interprets his or her environment.

 
Your Price: $12.40 Quantity  
 
DiSC® Styles in Action Card Game
 
Your Price: $69.95 Quantity  
 
DiSC® Classic Facilitator's Kit
The foundation of personal and professional success lies in understanding yourself, understanding others, and realizing the impact of personal behavior on others. For nearly thirty years, the DiSC® Classic has unlocked the door to productive communication and relationships for over 30 million people through its DiSC® Dimensions of Behavior learning approach.
 
Your Price: $600.00 Quantity  
 
DiSC® Indra® Classroom Cards (Set of 32)
DiSC® Indra® Cards **   Set of 32 laminated cards
Must have completed DiSC® Indra® Certificate Training in order to order this item.
 
Your Price: $45.00 Quantity  
 
DiSC® Indra® Facilitator Kit

DiSC® Indra® Facilitator's Kit ** includes:
One Modular Facilitator's Manual
    Scripted Seminar
    Presentation Materials on a CD-ROM 
    One set of DiSC® Indra® Cards
You must have completed the DiSC Indra Certification Lab to order the Facilitator Kit.
To view a DiSC® Indra® eBrochure....
Click here! 

 
Your Price: $600.00 Quantity  
 
DiSC® Talk! Key to DiSC Dimensions of Behavior Reference Card

This easy-to-use reference card is a handy guide that leads telephone professionals quickly through the DiSC® process on the phone.
To view a DiSC® Action Planner E-brochure...Click here! 

 
Your Price: $6.00 Quantity  
 
EPIC (Electronic Profile Information Center) Online Sub Account

With your own EPIC Sub account you receive proven increased productivity with improved accuracy and ease of scoring. Your Epic Sub Account provides offers enhanced report options, at your fingertips. For corporate branding you may personalize your reports with your company logo.
Get unique reports and features not available in paper profiles
Build group reports from stored data
Easily regenerate group reports as staff changes
Have a DiSC-focused Project in mind? Purchase a bulk amount of EPIC Credits and receive a FREE!! EPIC Sub Account! ($140 value)
***To view the EPIC system....Click here! 
      User Id: develop Password: people

We offer full training and support with your EPIC Sub account and offer live help from our Product Assistance representative.
View our EPIC powerpoint presentationEPIC Sub Account Quickstart Guide and Sub Account User Guide
Click here to view how many EPIC credits are needed for each EPIC Online Report
To view the EPIC System eBrochure....Click here!
We would be happy to walk you through our Trial EPIC Sub Account System.
***Let's discuss the possibilites!***  1.888.871.1780 or contact us at 
inquiry@wingsofsuccess.com.

 
Your Price: $140.00 Quantity  
 
EPIC Credits used with EPIC (Electronic Profile Information Center)

EPIC Credits are used to create any report available via the EPIC (Electronic Profile Information Center). You may purchase credits through Wings of Success  for use on your own EPIC Sub Account (See Below) or have Wings of Success manage your project through our EPIC account.  
***To view the EPIC system....Click here! 
      User Id: develop Password: people

Click here to view how many EPIC credits are needed for each EPIC Online Report
To view the EPIC System eBrochure....Click here!
We will be happy to discuss EPIC with you.........give us a call. 1-888-871-1780 or contact us at inquiry@wingsofsuccess.com.

 
Your Price: $3.10 Quantity  
 
Everything DiSC® - Sales profile - Online

Introducing Everything DiSC® Sales: the most in-depth, easily customizable DiSC®-based sales-training solution available!
Everything DiSC® Sales increases sales effectiveness using the power of DiSC®. Salespeople learn to communicate better and improve their sales relationships.

 
Your Price: $77.50 Quantity  
 
Everything DiSC® DVD
The Everything DiSC® DVD is the video companion to the Everything DiSC® Facilitation System. However, it can also be easily incorporated into your existing DiSC® training. The Everything DiSC® DVD includes closed captioning and provides over one hour of new training video in 68 individually selectable segments.
To view the Everything DiSC® DVD eBrochure... Click here!
 
Your Price: $895.00 Quantity  
 
Everything DiSC® Facilitation System with DVD

An Entirely New Kind of Facilitation Toolkit
The Everything DiSC® Facilitation System is the most powerful tool ever built to help you succeed with DiSC®. The result of over 25 years of DiSC® research, the Everything DiSC® Facilitation System offers a new versatility in crafting solutions for a wide variety of organizational issues.
To view the Everything DiSC® DVD eBrochure... Click here!
To view the Everything DiSC® Facilitation eBrochure....Click here!


 

 
Your Price: $1,595.00 Quantity  
 
Everything DiSC® People-Reading Guide (Set of 10)

These handy reference guides help people identify their colleagues' DiSC® styles and common behavioral patterns. The guides provide interaction strategies for each style, so participants learn the best methods for communicating with their peers. After the training session ends, participants keep the guide and use it as a reference in their work lives.

 

 
Your Price: $40.00 Quantity  
 
idXready™ Frontline Management: Leveraging the Strengths of Your Style (Facilitation Materials)

Managers have incredible influence. Their strengths can empower and energize the people who work for them. And of course their limitations can trickle down to create frustration, confusion, or even paralysis for those they manage. This program gives managers a safe, fun way to understand the strengths and challenges that they bring to the table.
idxready™ Frontline Management: Leveraging the Strengths of Your Stlye Sample 
idXready™ Frontline Management: Leveraging the Strengths of Your Syle Workbook SOLD SEPARATELY
To view the idXready™ Frontline Management: Leveraging the Strengths of Your Style eBrochure....Click here!

 
Your Price: $995.00 Quantity  
 
idXready™ Frontline Management: Leveraging the Strengths of Your Style Participant Workbook - Online

Managers have incredible influence. Their strengths can empower and energize the people who work for them. And of course their limitations can trickle down to create frustration, confusion, or even paralysis for those they manage. This program gives managers a safe, fun way to understand the strengths and challenges that they bring to the table. They gain a greater appreciation for the impact that their behavior has on others, and they discover how others may respond to their style. The goal of this program is to learn how to leverage their management strengths, enabling both managers and their employees to be more effective.
idxready™ Frontline Management: Leveraging the Strengths of Your Stlye Sample 
idXready™ Frontline Management (Facilitation Materials)

 
Your Price: $108.50 Quantity  
 
idXready™ Improving Your Listening Skills (Facilitation Materials)

Have you ever noticed how good it feels when someone really listens to you? When we’re listened to, our feelings and needs are taken into account, we’re more relaxed and open, and we feel we can achieve our objectives. The goal of this program is to help participants get these kinds of results when communicating with others.
idXready™ Listening Skills Sample 
idXready™ Listening Skills Participant Workbook SOLD SEPARATELY
To view the idXready™ Listening Skills eBrochure....Click here!

 
Your Price: $995.00 Quantity  
 
idXready™ Improving Your Listening Skills Participant Workbook- Online

Recognize the importance of developing good listening skills by reflecting on their past listening experiences
Discover the five different listening approaches used in communication and the specific characteristics of each approach
Discover their most natural listening approaches
Explore their strengths and challenges as listeners
Identify effective listening approaches and behaviors, and practice modifying their listening approaches to meet the communication needs of team members
Create action plans to improve their ability to communicate effectively to all team members by using different listening approaches 
idXready™ Improving Your Listening Skills Sample
 
idXready™ Improving Your Listening Skills (Facilitation Materials)

 
Your Price: $108.50 Quantity  
 
idXready™ Listening Skills Facilitator Report

 The idXready™ Listening Skills Facilitator Report gives you a heads-up on group dynamics by showing you how your group uses each listening approach. At a glance, you'll see the similarities and differences in listening approaches within your group that can lead to miscommunication.
idXready Improving Your Listening Skills Brochure 
idXready Improving Your Listening Skills (Program Delivery System)
To view the idXready™ Listening Skills eBrochure....Click here!

 
Your Price: $46.50 Quantity  
 
idXready™ QuikDiSC® Cards

144 Card Deck for use with idXready™Frontline Management: Learning the Strength of Your Styles
idXready Frontline Management Brochure  

 
Your Price: $50.00 Quantity  
 
Personal Listening Profile Facilitator's Report - Online





The Personal Listening Profile Facilitator Report gives you a heads-up on group dynamics by showing you how group members use each listening approach. At a glance, you'll see the similarities and differences within your group that can lead to miscommunication. You'll also be able to identify those individuals whose scores fall outside of group averages and who may feel isolated or alienated by the dominant group culture.




To view a Sample Personal Listening Profile®....Click here!
To view the Personal Listening Profile® eBrochure....Click here!

 
Your Price: $46.50 Quantity  
 
Personal Listening Profile® - Online

Overcoming Communication Barriers
Organizations have always known that success depends on people communicating effectively, contributing not only to the bottom line but to a positive performance environment. Successful organizations also know that good communication is not just about speaking well. It's about the quality of the connection between the senders and the receivers of the message. The strongest influence on the quality and outcome of all communications is the ability to listen effectively. Only by listening effectively can you respond appropriately. The Personal Listening Profile®helps individuals understand how to listen more effectively in a variety of situations. It is useful in many applications, including customer service, presentation skills, conflict resolution, and team building.
To view a Sample Personal Listening Profile® Report...Click here!
To view the Personal Listening Profile® eBrochure....
Click here!

 
Your Price: $31.00 Quantity  
 
Personal Listening Profile® Facilitator's Kit
Discover the Impact of Five Listening Approaches
It’s estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The biggest factor contributing to such miscommunications is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile® describes five listening approaches.   
To view a Sample Personal Listening Profile® Report...Click here!
To view the Personal Listening Profile® eBrochure....Click here!
 
Your Price: $600.00 Quantity  
 
QuikDiSC® Card Game
 
Your Price: $76.00 Quantity  
 
Reinforcing Your Understanding Of Behavioral Styles for Customer Service (Online Course)
A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
 
Your Price: $20.00 Quantity  
 
Reinforcing Your Understanding Of Behavioral Styles for Individuals (Online Course)
A shortened version of Understanding Behavioral Styles for Individuals. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
 
Your Price: $20.00 Quantity  
 
Personal Listening Profile® - Paper


Good communication is one of the most valued skills in the workplace. And effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization. The Personal Listening Profile® helps people become active, purposeful listeners in a wide variety of situations for more productive communication.


To view the Personal Listening Profile® eBrochure....Click here!

 
Your Price: $20.50 Quantity  
 
DiSC® Talk! Action Planner (Paper - set of 10)
Use the DiSC® Talk! Action Planner to help telephone professionals identify a person's DiSC® behavioral style while speaking with them on the phone. Then use the information to communicate more effectively, increase customer satisfaction, gain commitment, and identify the best way to follow up. (Paper - set of 10)
To view a DiSC® Action Planner E-brochure....Click here!
 
Your Price: $72.00 Quantity  
 
Establishing Credibility and Trust For Customer Service (Online Course)
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
 
Your Price: $37.00 Quantity  
 
Establishing Credibility and Trust For Sales (Online Course)
Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.
 
Your Price: $37.00 Quantity  
 
Gaining Commitments to Action/Closing (Online Course)
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says "no thanks" and how to overcome objections when closing.
 
Your Price: $37.00 Quantity  
 
Handling Customer Complaints (Online Course)
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
 
Your Price: $37.00 Quantity  
 
Overcoming All Objections (Online Course)
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
 
Your Price: $37.00 Quantity  
 
Understanding Behavioral Styles for Customer Service (Online Course)
Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
 
Your Price: $37.00 Quantity  
 
Understanding Behavioral Styles for Individuals (Online Course)
Successful relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
 
Your Price: $37.00 Quantity  
 
Win-Win Negotiations (Online Course)
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.
 
Your Price: $37.00 Quantity  
 

 

 


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EPIC (Electronic Profile Information Center)
Facilitation Materials
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Solutions for Change Management
Foundations for Coaching Success
Improving Communication Skills
Outstanding Customer Service
Understanding Diversity
Management Development
Sales; Gaining the Advantage
High Performance Teams
Time Management & Priorities
Working with Teens
DiSC Biblical applications
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